Tiv2 Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

1. Introduction & Acceptance of Terms

CLAUSE 1.1 – 1.5

1.1 tiv2 is an online gambling platform operating under a valid and recognised international licence. The platform offers a wide range of online casino games including, but not limited to, slots, table games, Live Casino, Lightning Dice, Ultimate Holdem, Golden Farm, Triple Pandas, Mines, Craps, and Solar Queen to eligible members.

1.2 These Terms & Conditions govern all aspects of your use of the platform tiv2, including account registration, deposits and withdrawals, participation in games, claiming bonuses and promotions, and all interactions with tiv2's customer support services.

1.3 Each time you log in to your account tiv2 your account, making a deposit, claiming a bonus or participating in any game, you automatically reconfirm your acceptance of the Terms & Conditions in effect at that time.

1.4 In the event of any conflict between the Bahasa Malaysia version and any translated version of these Terms & Conditions, the Bahasa Malaysia version shall prevail.

1.5 tiv2 reserves the right to amend, update or replace any part of these Terms & Conditions at any time by providing reasonable notice to members via their registered email or through in-platform notifications.

2. Member Eligibility

CLAUSE 2.1 – 2.6

2.1 To register and use the platform tiv2, you must meet all of the following eligibility criteria at the time of registration and throughout the duration of your membership:

• Be at least 21 years old or older at the time of registration
• A Malaysian citizen or permanent resident residing in Malaysia
• Possess full legal capacity to enter into a binding agreement
• Not subject to any self-exclusion order or gambling restriction programme, whether self-imposed or court-ordered
• Have never been banned by tiv2 from using this platform previously

2.2 tiv2 reserves the right to request proof of eligibility from any member at any time. Failure to provide satisfactory proof within the stipulated timeframe may result in temporary account suspension or permanent termination.

2.3 By registering an account tiv2, you declare and warrant that all information you provide is true, accurate and up to date. Providing false or misleading information constitutes a serious breach of these Terms & Conditions.

2.4 Individuals acting as employees, agents, contractors, service providers or partners tiv2 or any affiliated company is not permitted to participate in games on the tiv2 platform without prior written authorisation.

2.5 tiv2 does not accept registrations from individuals residing in jurisdictions where online gambling is entirely prohibited under local law. It is the user's sole responsibility to ensure that their use of the tiv2 platform is lawful in their location.

2.6 Registration by individuals under the age of 21 is strictly prohibited. tiv2 takes the protection of minors from access to gambling content seriously. Any account suspected of being registered by an underage individual will be immediately blocked and investigated.

3. Account Registration & Identity Verification

CLAUSE 3.1 – 3.7

3.1 Each member is only permitted to hold a tiv2 account only. Holding multiple accounts is a serious violation that may result in the termination of all such accounts and the forfeiture of all accumulated balances and winnings.

3.2 During registration, you are required to provide the following information accurately and in full:

• Full name as per MyKad or passport
• An active email address used exclusively by you
• An active Malaysian mobile number
• Accurate date of birth
• A strong, unique password for your tiv2 account

3.3 As part of the mandatory Know Your Customer (KYC) process, tiv2 may request the following identity verification documents before processing a first withdrawal or whenever deemed necessary by tiv2:

• A copy of your MyKad (front and back) or a valid passport
• Proof of current address (utility bill or bank statement dated within the last 3 months)
• Proof of ownership of the payment method used (screenshot of e-wallet account or bank statement)
• Any additional documents requested by the tiv2 compliance team

3.4 tiv2 will process and store all KYC documents in accordance with strict privacy policies and applicable data protection laws. Documents will be used solely for the purposes of identity verification and legal compliance.

3.5 You are solely responsible for maintaining the confidentiality of your account username and password tiv2 your. tiv2 will not be held liable for any losses arising from unauthorised access resulting from your failure to safeguard your login credentials.

3.6 If you suspect that your account tiv2 has been accessed without authorisation, you must notify the tiv2 support team immediately via email at [email protected] or through live chat. tiv2 will take the necessary steps to ensure the security of your account.

3.7 Account Transfer tiv2 to third parties is strictly prohibited. You may not sell, transfer or grant access to your account to any other person under any circumstances.

4. Deposits & Withdrawals

CLAUSE 4.1 – 4.9

4.1 All deposits and withdrawals on the platform tiv2 are conducted in Malaysian Ringgit (MYR). No foreign currencies are accepted or processed by tiv2.

4.2 Payment methods accepted by tiv2 is as follows:

4.3 tiv2 does not charge any processing fees on deposits. However, third-party payment service providers may impose their own charges, which are beyond tiv2's control.

4.4 Withdrawals may only be processed using the same payment method used for the deposit, except in certain circumstances approved by the finance team. tiv2. This is for anti-money laundering (AML) prevention purposes.

4.5 The minimum withdrawal amount is RM 30. tiv2 aims to process all withdrawals within under 5 minutes after the application is received, provided all verification requirements have been met.

4.6 In certain circumstances, tiv2 reserves the right to place withdrawals on hold for security review or KYC/AML compliance purposes. The tiv2 team will notify the relevant member within 24 hours if their withdrawal is subject to further review.

4.7 tiv2 reserves the right to decline or reverse any deposit or withdrawal suspected of involving fraudulent activity, money laundering or a breach of these Terms & Conditions.

4.8 The payment method used must be registered in your own name. The use of third-party accounts for deposits or withdrawals is strictly prohibited and may result in account termination.

4.9 Account balance tiv2 does not accrue any interest and does not constitute a bank deposit. Members are advised not to keep amounts exceeding their gaming needs in their tiv2 account.

5. Bonuses, Promotions & VIP Programme

CLAUSE 5.1 – 5.8

5.1 All bonuses and promotions offered by tiv2 is subject to the specific terms stated in the respective offer. The specific terms for each bonus form part of these general Terms & Conditions.

5.2 Welcome Bonus offered to new members tiv2 may only be claimed once per new member, based on one name, one email address, one phone number, one IP address and one device. Any attempt to claim the new member bonus more than once through multiple account registrations is a violation that may result in all bonuses being forfeited.

5.3 Rollover requirements (wagering conditions) must be met in full before any portion of a bonus or bonus-generated winnings may be withdrawn. The rollover requirement for each bonus will be clearly stated in the respective offer — typically between 15x and 30x the bonus value.

5.4 Not all games contribute equally towards bonus rollover requirements. Generally, slots contribute 100%, table games such as Craps and Ultimate Holdem contribute between 10% and 20%, and some games may be excluded entirely. The contribution rate for specific games will be stated in the terms of each individual bonus.

5.5 tiv2 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. However, bonuses that have already been received and are currently undergoing rollover will not be cancelled without reasonable cause.

5.6 Weekly cashback offered by tiv2 is calculated based on a member's net losses over a weekly period (Monday to Sunday). Cashback credits will be automatically credited every Monday and are subject to a 1x rollover requirement before withdrawal.

5.7 VIP Programme tiv2 has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Tier progression is based on cumulative wagering amounts over a defined period. tiv2 reserves the right to modify VIP programme terms and associated benefits with reasonable notice.

5.8 Misuse of the bonus system — including but not limited to employing low-risk betting strategies to meet rollover requirements, or colluding with other members to gain unfair bonus advantages — is a violation that will result in the forfeiture of all related bonuses and winnings, as well as account termination.

6. Game Rules & Fairness

CLAUSE 6.1 – 6.5

6.1 All games on the platform tiv2 uses Random Number Generator (RNG) technology that has been certified by internationally accredited independent auditing bodies. This ensures that every game outcome is genuinely random and cannot be manipulated by any party, including tiv2 itself.

6.2 The RTP (Return to Player) value for each game is publicly disclosed in the respective game information. RTP is a long-term statistical figure and does not guarantee returns in any individual playing session.

6.3 In the event of a technical error or software bug affecting game outcomes, tiv2 reserves the right to void the round in question and refund the wager amount to the member. Any winnings resulting from a clear technical error are considered void.

6.4 The use of automated software, bots, artificial intelligence systems, or any other automated methods to play on the platform tiv2 are strictly prohibited. Such violations may result in immediate account termination.

6.5 tiv2 provides a complete betting history within each member's account for personal review and accounting purposes. In the event of any dispute regarding game outcomes, the server records tiv2 shall be used as the definitive reference.

7. Fraud Prevention & Security

CLAUSE 7.1 – 7.5

7.1 tiv2 operates a 24-hour anti-fraud monitoring system. All transactions and gaming activity are monitored to identify suspicious patterns that may indicate fraud, money laundering or platform abuse.

7.2 The following activities are strictly prohibited on the platform tiv2 and will result in immediate action, including account termination and reporting to the relevant authorities:

• Use of stolen or unauthorised credit/debit cards or bank accounts
• Money laundering or financing of illegal activities through the tiv2 platform
• Attempts to hack, compromise or disrupt the tiv2 platform infrastructure
• Collusion between players to manipulate the game system or bonuses
• Unjustified chargebacks against legitimate tiv2 transactions

7.3 tiv2 will cooperate fully with law enforcement authorities in any investigation relating to fraudulent or illegal activities involving the tiv2 platform.

7.4 If a member files an unauthorised chargeback against a tiv2 deposit that has already been used for gameplay, tiv2 reserves the right to recover the relevant amount through appropriate legal channels.

7.5 tiv2 uses 256-bit SSL encryption to protect all communications and transactions between members' devices and tiv2's servers. Members are advised to ensure they always access tiv2.my via a secure internet connection.

8. Account Suspension & Termination

CLAUSE 8.1 – 8.4

8.1 tiv2 reserves the right to suspend or terminate any member account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Fraud investigation or security requirements
• Instructions from law enforcement authorities
• Death of the account holder (upon verification)
• Self-exclusion request by the member

8.2 If an account is terminated due to a breach of the Terms & Conditions, all account balances, bonuses, and pending winnings may be forfeited at the discretion of tiv2, depending on the nature and severity of the violation.

8.3 Members who wish to voluntarily close their account may do so by contacting the support team tiv2 via email at [email protected]. Any remaining balance will be processed for withdrawal once all KYC requirements have been fulfilled and there are no outstanding issues.

8.4 Members whose accounts have been terminated due to a breach are not permitted to re-register using a different identity. Any such attempt will be detected and appropriate legal action will be taken.

9. Liability Limits & Disclaimer

CLAUSE 9.1 – 9.4

9.1 Platform tiv2 is provided "as is". While tiv2 strives to ensure the platform runs smoothly and without interruption, tiv2 does not guarantee that the platform will be entirely free from technical errors, service disruptions, or system failures at all times.

9.2 tiv2 shall not be liable for any indirect, consequential, incidental losses or loss of profits suffered by members as a result of using or being unable to use the tiv2 platform, including but not limited to gambling losses, data loss or service disruptions.

9.3 Maximum liability amount tiv2 to any member under any circumstances is limited to the total amount deposited by the member in the 30 days preceding the date on which the liability claim arose.

9.4 tiv2 is not responsible for the content, accuracy or reliability of any third-party information that may appear on or in connection with the tiv2 platform.

10. Responsible Gaming

CLAUSE 10.1 – 10.6

10.1 tiv2 is fully committed to the principles of responsible gambling. We believe that gambling should remain an enjoyable form of entertainment, and not a means of generating income or resolving financial difficulties.

10.2 tiv2 provides the following tools to help members manage their playing habits, accessible through the tiv2 account settings section:

• Daily / Weekly / Monthly Deposit Limit – Set a maximum amount you can deposit within each period
• Loss Limit – Limit the maximum amount you can lose within a set period
• Session Time Limit – Set a maximum session duration for each playing session
• Play Time Reminder – Receive a notification when your set play time limit has been reached
• Temporary Self-Exclusion – Block access to the account for a period of 1 day to 6 months
• Permanent Self-Exclusion – Permanently close your account due to problem gambling concerns

10.3 If you have concerns about your own gambling habits or those of a loved one, please contact the support team tiv2 at [email protected] for assistance and information on available support resources.

10.4 When a member submits a self-exclusion request, tiv2 will process such requests within 24 hours. During the self-exclusion period, the member concerned will not receive any marketing materials or promotional communications from tiv2.

10.5 tiv2 trains our customer support team to recognise the signs of problem gambling and to respond to members in need of assistance with appropriate care and empathy.

10.6 For more information regarding our commitment tiv2 to responsible gaming, please visit the Responsible Gaming which contains help resources and detailed guides.

11. Privacy & Data Protection

CLAUSE 11.1 – 11.3

11.1 tiv2 collects, processes, and stores members' personal data in accordance with our detailed Privacy Policy. By accepting these Terms & Conditions, you also agree to the Privacy Policy. tiv2 which forms part of this agreement. Please refer to the Privacy Policy for full details.

11.2 tiv2 will not sell, rent, or disclose members' personal data to third parties without the explicit consent of the member concerned, except where required by law or directed by a legitimate authority.

11.3 You have the right to request access to the personal data tiv2 holds about you, request the correction of any inaccurate information, or request the deletion of your data (subject to record-keeping obligations required by law). Submit your request to [email protected].

12. Amendments to Terms & Conditions

CLAUSE 12.1 – 12.3

12.1 tiv2 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Significant changes will be communicated to members via their registered email or in-platform notifications at least 14 days before taking effect.

12.2 Continued use of the platform tiv2 after an amendment takes effect will be deemed as your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the platform and close your account.

12.3 The date of the most recent update to these Terms & Conditions will always be stated at the top of this document. We encourage members to review these terms periodically.

13. Contact Us

CLAUSE 13.1 – 13.2

13.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform tiv2, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on tiv2.my

13.2 Customer support team tiv2 with Malay-language support will respond to all enquiries within 1 hour via live chat or within 24 hours via email. For urgent matters relating to account security or transactions, live chat is the fastest option.