At tiv2, we believe gambling is entertainment — not a source of income or an escape from problems. This page contains everything you need to play safely, responsibly, and in full control on the tiv2 Malaysia online casino platform.
Important Reminder: Gambling involves the risk of losing money. Only play with money you can afford to lose. If gambling begins to affect your daily life, relationships, or finances, please seek help immediately at [email protected].
Tiv2 provides practical tools that you can activate on your own at any time to help you play within comfortable and safe limits.
Set the maximum deposit amount you can add to your tiv2 account per day, week, or month. Once the limit is reached, no further deposits can be made until the current period expires. This is the most effective way to keep your gambling budget in check and ensure you never spend beyond your means.
Set the maximum net loss you are willing to absorb within a defined period. Once your losses reach the set limit, the tiv2 platform will automatically block any new wagers until the period resets. This protects you from making impulsive decisions when you are in a negative emotional state during a gaming session.
Set a time limit for each playing session at tiv2. The platform will send you a reminder when your chosen session duration is almost up, and will automatically end the session once the time limit is reached. This is especially useful because time passes quickly when you are playing – particularly with fully immersive games like Lightning Dice, Golden Farm, or Triple Pandas.
If you feel you need a break from tiv2, you can activate a self-exclusion for 24 hours, 48 hours, 1 week, or 1 month. During this period, your account will be fully suspended and you will not receive any marketing communications from tiv2. This is a good option if you notice that you are playing more frequently than you are comfortable with.
For members who feel they need a longer period to regain control over their playing habits, tiv2 offers self-exclusion options of 6 months, 1 year, or permanently. Excluded accounts cannot be reactivated until the exclusion period has ended. Permanent exclusion is a decision that is recorded indefinitely and cannot be reversed. tiv2 fully respects every self-exclusion request.
You can opt out of all promotional emails, SMS messages, and push notifications relating to bonuses, offers, and new promotions from tiv2. This helps reduce the temptation and pressure that can come from constant promotional material. This preference can be changed at any time through your account settings or by contacting [email protected].
Responsible gambling refers to a healthy, controlled approach to engaging in gambling activities. At tiv2, we define responsible gambling as playing for entertainment, not as a way to solve financial problems or fulfil deeper emotional needs.
Many Malaysians who play on online casino platforms such as tiv2 as a form of entertainment – much like watching EPL football or the Liga Super Malaysia, playing badminton with friends, or enjoying esports over the weekend. As long as it is done within sensible limits, it is an enjoyable and harmless experience.
Problems arise when the boundary between entertainment and dependency begins to blur. Problem gambling can affect anyone – regardless of educational background, financial status, or length of play. That is why tiv2 has never regarded its commitment to responsible gambling as merely a licensing requirement — it is a moral responsibility we take with the utmost seriousness.
It is important to understand the difference between gambling as entertainment and problem gambling. A healthy player typically:
On the other hand, signs that gambling is becoming problematic include feeling the need to bet increasingly larger amounts to get the same level of excitement, lying to family or friends about gambling activity, borrowing money to gamble, and using gambling as the primary way to cope with stress or emotional pain.
tiv2 does not simply provide control tools — we actively identify members who may need help and reach out proactively. The customer support team at tiv2 undergo specialised training to identify suspicious playing patterns, and they are empowered to proactively reach out to members if there are any concerns.
Monitoring System tiv2 continuously analyses member playing patterns. When the system detects behaviour that may indicate problem gambling — such as a sudden spike in deposit amounts following a significant loss, or extended play sessions lasting several hours without a break — our team will take appropriate action, including reaching out to the member in question and, if necessary, temporarily restricting account activity until a review is completed.
We are also committed to not targeting marketing or promotions at individuals who have shown signs of problem gambling or who have applied for self-exclusion. For tiv2, short-term gains will never take priority over the long-term wellbeing of our members.
Go to tiv2.my and log in with your username and password. Make sure you are on your account's main page.
Click on your profile icon or username in the top-right corner. The account menu will appear with several options.
In the account menu, select the "Responsible Gambling" or "Account Controls" section to view all available tools.
Choose from a deposit limit, loss limit, session time limit, temporary break, or self-exclusion. Enter the limit value you wish to set.
Confirm your request via the verification code sent to your registered email or phone number. The limit will be activated in under 1 hour.
If you encounter any difficulties or need guidance, tiv2's Malay-speaking support team is available via 24/7 live chat or email at [email protected].
Important Note on Limit Changes: To protect you, requests to increase a limit (such as increasing a deposit limit) will take 7 days to come into effect. However, requests to lowering the limit will take effect immediately. This is tiv2's protection policy to prevent impulsive decisions.
All of tiv2's responsible gaming tools are designed to give you full control over your playing experience.
Set a maximum deposit amount on a daily (e.g. RM 200/day), weekly (e.g. RM 500/week), or monthly (e.g. RM 1,500/month) basis. The tiv2 platform will decline any deposit that exceeds the limit you have set.
Takes effect immediately when reducedCap your maximum net losses over a daily, weekly, or monthly period. Once the loss limit is reached, the tiv2 platform will automatically block new sessions until the period resets.
Automatic protection with no manual interventionSet a maximum session duration (e.g. 1 hour, 2 hours). tiv2 will send you a reminder 10 minutes before the limit is reached and will automatically end your session once the time limit is up.
10-minute reminder before time is upTake a break from tiv2 for 24 hours, 48 hours, 1 week, or 1 month. During the break, your account will be inactive and no promotional communications will be sent. This is ideal when you feel the need to "detox" from gambling for a while.
Can be requested via account settingsChoose a self-exclusion period of 6 months, 1 year, or permanently. Once self-exclusion is activated, you will not be able to log in or make deposits to your tiv2 account until the period expires. Permanent exclusion is final.
Takes effect within 24 hoursStop receiving all marketing materials from tiv2 – including promotional emails, SMS messages, and push notifications about bonuses and offers. You can still enjoy all tiv2 games without being interrupted by promotional content.
Can be activated/deactivated at any timeRecognising the early signs of problem gambling is the first and most important step towards getting help. Often, those affected find it hardest to spot these signs in themselves – which is why support from loved ones also plays a vital role.
Borrowing money from family members or friends, or using credit facilities, to fund gambling.
Money intended for rent, utility bills, or family necessities is being used for gambling deposits.
Making repeated deposits to "chase losses" or recover money already lost, regardless of the consequences.
Needing to bet with increasingly larger amounts of money to feel the same level of excitement as before.
Feeling restless, irritable, or anxious when unable to access the gambling platform for a period of time.
Lying to a partner, family member, or friend about how often you gamble or how much money you spend on it.
Gambling is beginning to take priority over time spent with family, friends, or social activities that were once enjoyed.
Reduced focus at work, absenteeism, or being preoccupied with thoughts about gambling during working hours.
If you have decided that you need a break from gambling, tiv2 will process your self-exclusion request with complete respect and without any judgment. This is a courageous and wise decision.
Send an email to [email protected] with the subject "Self-Exclusion Request" or reach us via live chat 24/7.
The tiv2 team will verify your identity using the information registered to your account. This process takes only a few minutes.
Select your desired exclusion period: 6 months, 1 year, 2 years, or permanent. Our support team will guide you in choosing the most suitable duration.
Your account will be excluded within 24 hours. You will receive a confirmation via email. All marketing communications will be stopped immediately.
If there is a remaining balance in your account, the tiv2 finance team will process the withdrawal to your registered Malaysian payment method (DuitNow, Touch 'n Go eWallet, GrabPay, etc.) within 3–5 business days.
Privacy Guaranteed: All self-exclusion requests are handled with complete confidentiality. This information will not be shared with any third party. The tiv2 team will not judge or question your decision — we are here to help, not to penalise.
Here are some practical guidelines to help you maintain a healthy relationship with gambling activity at tiv2:
Use these benchmarks as a guide to assess your level of control:
This is not merely a policy – it is a core value that shapes how tiv2 operates every day.
Tiv2 applies strict age verification procedures during registration and the KYC process. Any account suspected of belonging to an individual under 21 years of age will be blocked immediately and investigated.
Tiv2's system continuously monitors the playing patterns of all members. When a concerning pattern is detected, our team will proactively reach out to the member in question.
All tiv2 customer support team members undergo intensive training on recognising and handling problem gambling issues. They are trained to respond with empathy and without judgement.
Tiv2 does not direct marketing communications at individuals who have shown signs of problem gambling, are under self-exclusion, or have opted out of receiving promotions.
Tiv2's responsible gambling policies and procedures are reviewed on a regular basis by the internal compliance team and independent experts to ensure they remain aligned with industry best practices.
Tiv2 allocates a portion of its operating revenue to responsible gambling programmes, including staff training, the development of player control tools, and awareness initiatives promoting healthy gambling in Malaysia.
Answers to the most frequently asked questions about responsible gambling at tiv2.
Register a free tiv2 account and enjoy the best online casino experience in Malaysia, complete with responsible gaming control tools and 24/7 Bahasa Malaysia support.